Delivery info
Shipping methods
TentBox roof tents
A TentBox is a large, heavy item so we use a 2-person delivery service, provided by our delivery partner Nugo.
Accessories
All our accessory products are dispatched using a regular postal service and will arrive separately from your TentBox.
Shipping times
3-7 business days* to mainland
Important delivery information
Check your TentBox before accepting delivery
Please check the condition of the packaging before accepting the delivery. If there is visible damage to the TentBox itself, take pictures and refuse the delivery. Notify us immediately so we can get it sorted as soon as possible.
Cancellation and Returns
In the unlikely event that you change your mind, you can return your item/s to us for a refund. Please refer to our terms and conditions for online sales for more information on your right to change your mind.
If you have already booked a delivery date for your TentBox, you can help us out by contacting Nugo and cancelling the delivery. This will usually make the cancellation process a lot quicker on our end too.
If you are returning a TentBox, we can arrange the collection for you using our delivery partner, and a collection cost of up to €100 will be deducted from your refund.
For other returns, you must arrange for the item/s to be sent back to our warehouse at your own cost.
If you tell us you've changed your mind about a product that hasn't been delivered or one that we're collecting from you, we will refund you as soon as possible and within 14 days. If you're sending your product back to us, we will refund you within 14 days of receiving it (or receiving evidence you've sent it to us). We will refund you by the method you used for payment.
Exchanges
Exchanging a TentBox product may be possible. To exchange your TentBox roof tent or accessory, please contact us quoting your order number, and what items you're looking to exchange.
To be eligible for an exchange, product must be in their original packaging and condition, and it must be within 30 days of delivery.